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  • Game
  • Inquiry Type
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    • We will send a notification message when your query is answered. (Note: If you block notification messages, sending may fail.)

      • Purpose of Collection: Notification of Replies (Sending through notification message)
      • Items Collected: Mobile Phone Number
      • Retention Period: Stored for 2 months from the date of notification message sending
      • Consignee: SUREM
      • Consigned Task: Sending Response Notifications (through KakaoTalk notification messages)

      Users have the right to refuse this consent; however, if consent is not given, you cannot receive notifications (KakaoTalk notification messages) for responses. Refusing consent will not affect the submission of inquiries.

    • 캡차
    Agree to the collection and use of personal information
    • Purpose Of Collection : Processing Customer Inquiries & Providing Customer Service
    • Collected Items : ID, email address, and inquiries
    • Retention Period : The personal information you provide will be kept for 3 years to process customer inquiries and provide customer service.

    Users may refuse this consent. However, if they do, they cannot send inquiries.

    • You can cancel your inquiry through the customer support. Your inquiry will be deleted immediately upon cancellation request. However, it may be stored in a separate DB in case it needs to be stored according to related laws, so please check the privacy policy in the game settings menu for more details.